Reference

Terms That Cover Your Jilived Account

These terms set out what you agree to when you open and use your Jilived account — how deposits via bKash, Nagad, and Rocket work, what we expect from you, and what you can expect from us.

Account eligibility appliesbKash, Nagad, Rocket coveredRegion-dependent accessAccount-holder obligationsContact us to resolve disputes
Jilived Terms That Cover Your Jilived Account
HOW WE HANDLE THIS

Account Security and Your Data

We take account security seriously. Your login is protected by OTP verification — each session requires a one-time code sent to your registered mobile number, so access stays with you. Payment details tied to bKash, Nagad, or Rocket are stored against your account ID, not shared with third parties.

OTP Login Flow

Every login triggers an OTP to your registered mobile number. If you did not request it, contact support immediately and we will secure the account.

Wallet Verification

Withdrawal requests are checked against your registered bKash, Nagad, or Rocket number. Unmatched details are flagged before any funds move.

Account Data Retention

We retain your account data for as long as your account is active and for a period after closure as required by our obligations. You can request a summary of held data by contacting support.

Request a Change

To update your registered payment number or account details, contact our support team with proof of identity. Changes take effect after verification is complete.

REACH OUR TEAM

Contact Us About Your Terms Query

If something in these terms is unclear — whether it's about your account wallet, a pending bKash withdrawal, or access eligibility in your region — our support team can walk you through it. Reach us through any of the channels below and we'll respond as quickly as we can.

Live Chat Open the chat icon from any page in the lobby. Describe your terms or account query and our team will respond directly.
Email Support Send your question to our support address and include your account details. We handle terms disputes and wallet queries by email.
Help Centre Browse our help articles for quick answers on account rules, payment verification steps, and eligibility conditions by region.

Common Questions About These Terms

These are the questions we hear most often about account rules, payment conditions, and eligibility. If yours is not here, reach out via live chat.

Account eligibility depends on your local law and whether your region is covered by our service. Opening an account confirms you have checked both conditions apply to you.

No. Each person may hold one account only. If we detect duplicate accounts, we may close the extras and review any associated wallet balances under our terms.

We verify payment identity to protect your wallet. A mismatch between your registered number and the sending wallet delays the transaction until our team confirms ownership.

We will notify you by the contact method on your account. You can reach our support team to understand the reason and, where applicable, the steps to resolve it.

Contact support via live chat or email with your account details. We will confirm what data we hold and process a closure request once identity is verified.

Yes. We post updates on this page. Continuing to use your account after a change is posted means you accept the updated terms. Check here periodically for any revisions.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.